Expect the Unexpected.
Distressed and delayed passenger handling can make-or-break a customer's experience with your brand. At Hotel Connections, we prepare for the unexpected. Our expertise and service includes:
- Centralized Condition Monitoring to track weather and other issues that may cause service interruption
- Proactive Room Blocks: we soft block rooms to ensure sufficient inventory is available when you need it
- Local Market Support: Our worldwide staff are deployed to support the stations in need and are supported by a global service operation
- 24/7 Customer Service: with multi-lingual staff English, Spanish, French and Arabic who are experienced airline staff with a solid understanding of airline operations and customer care.
- Negotiated Rates: Hotel Connections offers the buying leverage of millions of room nights a year to bring you the lowest rates at properties that meet the brand expectations of your coach and premium passengers
- Emergency Response: We provide comprehensive ER in the rare event of an emergency including on-going ER preparedness testing.
- Billing and Settlement to guarantee rooms, ensure accurate billing and payment and provide reporting on usage.
Contact us to inquire about Distressed Passenger solutions for your firm »
Distressed Passengers
Additional Benefits
- Live Support On-Demand
- Premium Care for Premium Passengers
- Immediate Savings Using Our Negotiated Rates
- Prompt Billing and Settlement